Collecting on aging accounts is vital to the health of our business. The collection process needs to be thorough and efficient in order to maximize cash flow. But, having a methodical system does not mean that customer service is thrown out the window. Peter Lucash offers some insight into maintaining great customer service while working these accounts.
Collecting fees, from co-payments to non-covered expenses, requires a degree of tact and compassion. Our goal is always to develop long relationships with our patients – they should never be viewed as one time transactions.